Thank you for choosing plumbtrend.com! We provide you with excellent products and services. If you are not satisfied with your purchase, we will be happy to help you. Here is our refund policy:
- Refund conditions
Request time limit: You can request a refund within 30 days from the date you received the item.
Item condition: Items must be returned in new, unused condition with original tags and packaging. Any items that have been used, tried, or damaged are not eligible for a refund. - Refund process
Submit a request: Please contact customer service via email at marvelimartinez@plumbtrend.com and provide your order number and the reason for the refund.
Get approved: Once we review and approve your refund request, we will send you a return authorization and related instructions.
Returning items: Once you receive the authorization, please return the item as instructed, making sure to use a secure, tracked mailing method. Shipping costs for return items are the responsibility of the customer unless the item is defective or shipped incorrectly.
Refund Processing: Once we receive the returned item and confirm that it is eligible for a refund, your refund will be processed via the original payment method within 3-5 business days. - Refund Time
Refunds will be processed via your original payment method. Please note that the time it takes for a refund to be credited to your account may vary depending on the processing time of your bank or payment provider, which is generally 3-5 business days. - Exchange Policy
If you wish to exchange an item, please request a refund before placing a new order. The specific exchange process can be found in the refund process. - Customer Support
If you have any questions about the refund policy or need further assistance, please feel free to contact customer service:
Email: marvelimartinez@plumbtrend.com
Phone: +1 585 215 4728
Thank you for choosing plumbtrend.com. We look forward to providing you with excellent service!
